Support options| Helpdesk
The Education Support Service Desk (ESSD) runs the HelpDesk for the Teaching and Learning Centre (TLC) at WUR. We are the go-to contact for any inquiries related to education. We are committed to providing accurate answers in a timely manner while ensuring that your questions are directed to the appropriate teams for comprehensive support.
Contact information
- By ticket: Support Portal
- By email: [email protected]
- By phone: (0317) 486 222
Please always state the course code at the beginning of the subject in your email or ticket!
Opening hours
Regular opening hours
Monday – Friday: 8:00 – 17:00
Reduced opening hours
The Education Support Service Desk has reduced opening hours during the holiday periods:
Summer holidays
- July: Reduced Hours: 10:00 – 16:00
- First week of August: Call center closed. Emails are checked every 48 hours
- Remaining of August: Reduced Hours: 10:00 – 16:00
Winter holidays
- Last week of December: Call center closed. Emails are checked every 48 hours
- First week of January: Reduced Hours: 10:00 – 16:00
On all public holidays the Education Support Service Desk is closed (see here the Academic Calendar).
Topics that we can help you with
The Brightspace helpdesk can help you with the following issues:
- General questions about Brightspace
- Specific questions on functionality, such as assignments, content, etc.
- Other Brightspace related issues
Other issues
For other issues, please contact:
- Account related problems: Servicedesk IT phone (0317) 488 888 or go to the Support Portal.
- Osiris: consult the Osiris manuals.
- For other student support requests, send an email to [email protected]