Support options| Helpdesk
Please always state the course code at the beginning of the subject in your email!
Contact information
- By email: [email protected]
- By phone: (0317) 486 222
Opening hours
Regular opening hours
Monday – Friday: 8:00 – 12:00 & 13:00 – 17:00
Reduced opening hours
The Brightspace Helpdesk has reduced opening hours during the holiday periods:
Winter holiday 2023
- Dec. 24 – Jan. 1: Call center closed. Emails are handled within 48 hours
- Jan. 2 – 6: 10:00 – 12:00 & 13:00 – 16:00
Summer holiday 2023
- July 10 – 28: 10:00 – 12:00 & 13:00 – 16:00
- July 31 – Aug. 18: Call center closed. Emails are handled within 48 hours
- Aug. 21 – 25: 10:00 – 12:00 & 13:00 – 16:00
On all public holidays the Brightspace Helpdesk is closed.
Topics that we can help you with
The Brightspace helpdesk can help you with the following issues:
- General questions about Brightspace
- Specific questions on functionality, such as assignments, content, etc.
- Other Brightspace related issues
Other issues
For other issues, please contact:
- Account related problems: Servicedesk IT phone (0317) 488 888 or go to IT Service portal
- Osiris: consult the Osiris manuals
- For other student support requests, send an email to [email protected]